REFUND & EXCHANGE POLICY

 

SOUL ADORN 14 DAY MONEY BACK GUARANTEE

 

Soul Adorn wishes that every customer feels covered and confident when shopping with us. We offer a 14-day return & exchange policy to help you out. If for any reason you're not satisfied with your purchase, you may be eligible for a return on unworn items in their original condition, as long as you contact us within 14 days from the delivery date. To begin a return process contact returns@souladorn.com.

Qualifying For Returns

• All orders must be returned unworn, in their original condition, without scratches, signs of wear, must not be resized or altered.
• The package must contain all original packing material such as jewelry boxes and pouches.
• The return request date must not exceed 14 days from when the original order was received by the customer.
• We recommend returning your order using USPS or any trackable courier when returning items. Returns with no tracking will not be processed.
• We currently do not provide return shipping labels. All costs related to return shipping are paid by the customer. 

 

Non-refundable Item(s)

• Items that have been damaged, used, worn, not in their original condition or altered are not refundable, and will be returned to the customer at their expense.
• Personalized jewelry items are non-refundable.
• Final Sale items are not eligible for refund or exchange.
• Items that have past the 14 day return window are not eligible for returns or exchanges.
• The customer is responsible for any costs incurred in returning jewelry. Unauthorized returns/exchanges may be returned to the sender.

 

Returns

• Once your returned item is received it will be inspected. If it is in acceptable condition, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
• Please note that a 10% restocking fee will be deducted from your return amount.

 

Missing Or Late Refunds

• Processing times vary depending on your credit card issuer. If you haven’t received a refund yet, first check your credit card company or your bank account. Then contact your credit card company or bank account. It may take a few days before your refund is officially posted. This can take up to 10 business days.
• If you’ve already checked with your credit card company or bank account and still have not received your refund after 10 business days, please contact us at support@souladorn.com.

 

Exchanges

• Exchanges are not automated due to the frequent change of our stock quantity. You must return your order in its original condition within 14 days upon delivery date. Once we receive your original order, we will issue you a refund and you may place a new order.

 

Damaged, Defective Or Wrong Item

All our goods go through a quality check before leaving the warehouse but if you receive any good in a damaged condition or not as described please contact us within 48 hours of receiving your goods and follow our return process.

• If after opening your order you notice that the item arrived damaged, defective or was the wrong item, you must contact support@souladorn.com within 48 hours of receiving your order. We will gladly process a return for you.
• We will pay for the shipping return expense on items that arrive damaged, defective or were the wrong item received.
• It’s important that you contact support@souladorn.com within 48 hours of receiving damaged, defective or wrong orders. Any item(s) deemed to be a result of extended use and fair wear will not be accepted for return.

 

Cancelations

• If you placed an order and for whatever reason you immediately decide you want to cancel, you must contact customer support at support@souladorn.com right away. If the order has not yet left the warehouse and is not in transit, we can gladly cancel the order and issue a full refund plus shipping immediately.
• If the item you want to cancel has already left the warehouse by the time you’ve reached out to customer support then you will have to return the item to us first, before receiving a refund. The item(s) must be returned in their original condition. Once the item(s) are received, a refund will be processed.
• Please note that a 10% restocking fee will be deducted from any canceled orders that left our warehouse. There is no restocking fee for orders that were canceled before leaving the warehouse.

 

To qualify for a refund or exchange please follow up return and exchange process.

Returns and exchanges will be accepted if you contact us within 14 days of receiving the delivery. If you would like to return or exchange an item, please email us (info@souladorn.com) with your name, order number and reason for return. Please include photos of the issue with the product. We will provide you with details on how to return your item. Exchanges may be for product or store credit. The cost of shipping is non-refundable. 

We are not responsible for lost or damaged returns. We will not provide refunds or exchanges for product that is returned damaged or not in the original packaging. Refunds will be issued once the product has been received in good condition.

Returned items must comply with our returns policy:

1. Items must be returned unworn, undamaged, and unused, with all tags attached and the original packaging included.
2. Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you.
3. Jewelry must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned.
4. If an item has a Soul Adorn security tag or brand tag attached, it must be returned with the tag in its original position.
5. Jewelry must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

 

 

Return Process

Step 1 – Submit a refund request by sending an email to returns@souladorn.com - Include photo of the issue as well as order and product details. Use the subject Return with your order number. Please also try put as much details as possible about the reason so we can process your request as quickly as possible.

Step 2 – We’ll send you an email back with the return address to send the product back.

Step 3 – We’ll inform you once the product arrives back and offer you a replacement product, or store credit or refund where applicable;

  

Force Majeure.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:
● By visiting this page on our website:  https://souladorn.com/pages/contact